Complaints will only be considered for goods that were purchased within the statutory period of 24 months.
The carrier is responsible for the goods during transport. If the goods are delivered to the specified address by a contractual carrier, the buyer is obliged to check the delivered goods immediately after receiving them from the person carrying out the delivery and is obliged to complain to the seller about obvious defects in the goods and incompleteness of the delivery (difference between the invoice and the delivered goods) immediately, no later than the day after receiving the goods. Later complaints about obvious defects in the goods and incompleteness of the delivery (difference between the invoice and the delivered goods) will not be accepted by the seller or the carrier.
When receiving the shipment, check its condition. If the protective tape is broken, the package contains cracks, a deformed corner, a perforated cardboard or other signs of damage, the goods may have been damaged or lost. If this happens, it is enough to tell the driver: I accept, but please state a "reservation". In this case, the driver is obliged to state a reservation. This is indicated in the scanner as the status "DELIVERED WITH RESERVATION" of the handover, or in the case of a paper consignment note, this is indicated directly with the name "RESERVATION" together with your signature.
If you find damage or loss of goods, do not dispose of the shipping carton, but take a photo of it, including the address label, cracks, tears or visible taping. These photos will need to be documented for the claim and subsequent compensation for the damage to the carrier. Then notify us of this by e-mail together with the photos taken.
When collecting the goods in person, the buyer is obliged to check the goods upon receipt and is obliged to immediately report any obvious defects to the seller. Obvious defects of the goods reported to the seller later will not be recognized by the seller.
If a defect occurs in the goods delivered by the online store www.fuski.eu the buyer may file a complaint. Complaints about goods, when there are 2 entrepreneurs involved in a binding legal relationship, are governed by the Civil Code. The general regulation of liability for defects is contained in § 2099 - 2112.
Rights arising from defective performance
§ 2099
a) The item is defective if it does not have the properties specified in § 2095 a 2096. The performance of another thing is also considered a defect. Defects in the documents necessary for the use of the thing are also considered a defect.
b) If it follows from the seller's statement or the delivery document that the seller has delivered a smaller quantity of items, the provisions on defects do not apply to the missing items.
Subject of purchase
The seller shall deliver the object of purchase to the buyer in the agreed quantity, quality and design. If the quality and design are not agreed, the seller shall perform in the quality and design suitable for the purpose apparent from the contract; otherwise, for the usual purpose.
When determining the quality or workmanship according to an agreed sample or model, the quality or workmanship of the thing must correspond to the sample or model. If the quality or workmanship specified in the contract and the sample or model differ, the contract shall prevail. If the contract and the sample determine the quality or workmanship of the thing differently, but not in a contradictory manner, the thing must correspond to both the contract and the sample or model.
Goods complaints
For faster processing, the buyer can inform the seller about the complaint in advance by phone, e-mail, in writing or through his sales representative. The buyer is obliged to describe the defect or describe how it manifests itself, or take a photo of the defect. The buyer shall deliver the complained goods to the seller at his own expense (other than cash on delivery, which the seller does not accept), and when sending the buyer is obliged to pack the goods in suitable packaging so as to prevent damage or destruction. Alternatively, the buyer can forward the complaint to his sales representative, if he has one assigned to him. For the successful processing of the complaint, it is absolutely necessary that the buyer is able to submit a tax document (invoice) and a completed complaint protocol.
!!! Goods sent for complaint must be clean!!!
!!! Differences in color shades in reality and on electronic display devices cannot be considered a defect in the goods.!!!
The buyer is obliged to file a complaint with the seller without undue delay after discovering the defect. The address for receiving the complained goods is: Fuski BOMA s.r.o. - Complaints Department, K Bytovkám 222, 251 63 Kunice, Czech Republic,tel. contact.: +420 222 352 190 - Mrs Dvořáková, e-mail: boma@boma.cz.
Depending on the type of defects and the nature of the goods, in accordance with the legal regulations in force in the Czech Republic, a justified complaint will be resolved by repair, replacement of the goods or refund of the purchase price paid.
The seller does not assume liability for damages resulting from the operation of the products, functional properties and damage from improper use of the product, as well as damage caused by external events and incorrect handling. Defects of this origin are not covered by the warranty provided.
The seller will handle the complaint as soon as possible without unnecessary delay.