Goods complaints

In the event of delivery of the ordered goods via one of the seller's contractual carriers, the buyer is obliged to check the goods for any defects caused by transport. The carrier is responsible for the goods during transport. When accepting the shipment, check its condition. If the protective tape is broken, the packaging contains cracks, a deformed corner, a punctured cardboard or other signs of damage, the goods may also have been damaged or lost. If this happens, it is sufficient to simply tell the driver: I accept, but state a "reservation". In this case, the driver is obliged to state a reservation. This is indicated in the scanner as the status "DELIVERED WITH RESERVATION" of the handover, or in the case of a paper consignment note, this is stated directly with the name "RESERVATION" together with your signature. If you find damage or loss of goods, do not dispose of the shipping carton, but take a photo of it, including the address label, cracks, tears or visible taping. These photos will be required for the claim and subsequent compensation of the damage to the carrier. Then notify us by email together with the photos taken.

If the goods are delivered to the specified address by a contractual carrier, the buyer is obliged to check the delivered goods immediately after receiving them from the person carrying out the delivery and is obliged to complain to the seller about obvious defects in the goods and incompleteness of the delivery (difference between the invoice, delivery note, etc. and the delivered goods) immediately, no later than the day after receiving the goods. Later complaints about obvious defects in the goods and incompleteness of the delivery (difference between the invoice and the delivered goods) will not be accepted by the seller or the carrier.
When collecting the goods in person, the buyer is obliged to check the goods upon receipt and is obliged to immediately claim obvious defects with the seller. Obvious defects in the goods claimed with the seller later will not be accepted by the seller.
If a defect occurs in the goods delivered by the online store www.fuski.eu the buyer may file a complaint in writing or by e-mail.

The buyer shall submit a written notification of detected defects to the following address: Fuski BOMA s.r.o. - Complaints department, K Bytovkám 222, 251 63 Kunice, tel. kontakt.: +420 222 352 190 - Mrs Dvořáková, or at the e-mail address: boma@boma.cz.

Upon receipt of the notification of defects, the seller informs the buyer about the subsequent procedure depending on the type of goods, especially where the buyer should deliver the defective goods (seller's registered office).
For the successful settlement of the complaint, it is absolutely necessary that the buyer is able to submit a tax document (invoice) and a completed complaint protocol.

The goods sent for a complaint must be clean.
In the event that the goods need to be sent back to the seller, the customer is obliged to either pack the goods in the original packaging or provide new packaging at his own expense, meeting the requirements of transportation. The buyer acknowledges that in the case of insufficiently protected goods during transportation, the complaint may not be recognized. Depending on the type of defects and the nature of the goods, in accordance with the legal regulations in force in the Czech Republic, a justified complaint will be resolved by repairing, replacing the goods or refunding the purchase price paid.
The seller does not assume liability for damage resulting from the operation of the products, functional properties and damage from improper use of the product, as well as damage caused by external events and incorrect handling. The warranty provided does not apply to defects of this origin. Differences in color shades in reality and on electronic display devices cannot be considered a defect of the goods.

The complaint will be handled without undue delay, no later than within 30 calendar days from the date of filing the complaint.

The buyer has the right to reimbursement of the necessary costs incurred in connection with the exercise of rights under liability for defects. In the event of withdrawal from the contract due to a defect in the item, the consumer also has the right to reimbursement of the costs necessarily incurred for this withdrawal.