In accordance with § 1829, paragraph 1 and Section 1968 of Act No. 89/2012 Coll. of the Civil Code, the buyer has the right to withdraw from the contract without giving any reasons within 14 days of taking over the goods, or from taking over the last delivery of goods, if the purchase includes several types of goods or the goods consist of several parts. No later than the 14th day after taking over the goods, a statement of intent to withdraw from the contract must be sent to the seller. If the last day of this period falls on a weekend or holiday, the nearest working day is considered, i.e. usually Monday.
The buyer is obliged to send the goods together with the return form (you can find it below or in the "information for download" section) and a copy of the invoice to the seller at the address: Fuski BOMA s.r.o., K Bytovkám 222, 251 63 Kunice, without undue delay, but no later than 30 days from the date of withdrawal from the contract. In accordance with § 1820, paragraph 1, letter g) and § 1832, paragraph 3 of the Civil Code, the buyer bears the costs associated with withdrawal from the purchase contract, the seller is not obliged to reimburse the postage when returning the goods in any way. The goods you intend to return should not show signs of use, should be clean, undamaged and complete (including accessories).
In accordance with the provisions of § 1832, paragraph 1 of the Civil Code, if the buyer withdraws from the contract, the seller shall, without undue delay, but no later than 14 days from the withdrawal from the contract, return to the buyer the funds, including the costs of delivering the goods, if charged (postage and cash on delivery), but only up to the amount of the cheapest offered delivery method), which he received from him under the contract. This applies even if the buyer returns only part of the goods. In the event that the buyer has chosen a method of delivery other than the cheapest (for example, delivery by a transport service with express delivery), the seller shall return to the buyer the costs of delivering the goods in the amount of the cheapest offered delivery method. In the event of the return of part of the goods, pursuant to the provisions of § 1832, paragraphs 1 and 2 of Act No. 89/2012 Coll., of the Civil Code, there is no entitlement to a partial refund of postage.
The deadline is 14 days after withdrawal. However, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods or proves that he sent the goods to the seller. The seller must return the money in the same way as the buyer paid for the goods. If the buyer paid for the goods by credit card, the funds will be returned in the same way. If the payment gateway refuses the refund process for any reason, the seller will ask the buyer for the account number to which the overpayment will be returned. In other types of payments, a personal bank account number must be provided for the refund. Only if this method of refunding funds is not possible, the seller will return the funds to the buyer by bank transfer. The buyer will be refunded the funds received in another way only if the buyer agrees to it and if this does not incur additional costs. Money cannot be returned to payment house account numbers (loan repayments, credits, savings, etc.).
The right to a promotional benefit (gift, discount or other benefit) arises if the order meets all the rules of the currently announced promotion. If the buyer withdraws from the purchase contract, this right lapses. The gift is obliged to be returned together with the non-conforming goods. If the buyer returns only part of the goods and the value of the products left does not exceed the specified threshold for entitlement to a gift, he is also obliged to return it. Otherwise, he will be charged the regular price of the gift.
Pack the goods together with the return form and a copy of the invoice and send the package to our address:
Fuski BOMA s.r.o.
K Bytovkám 222
25163 Kunice
Tel.: +420 222 352 190